Careers

Join Our Team

Customer Service Specialist – AMR Lead

Location: Pleasanton

Interfaces with and supports internal and external customers and distributors managing order entry and fulfillment.  Builds strong relationships with customers and serves as a liaison between customers and cross-functional groups across the company.  Contributes to the company’s ability to meet sales goals and revenue targets.  

What you will do:

  • Standard sales order creation and maintenance - Interprets requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and 10X policies and procedures.
  • Content expert on ERP and CRM teams to enable quote to invoice, opportunity management, and complaint management.
  • Creates and manages products returns, credit and debit memos in ERP system and updates CRM. Coordinates with logistics and field team for pickup or RMA of instruments and provides information/updates to customers and internal teams as needed.
  • Create and manage service requests to field teams in CRM and service contracts in ERP system pursuant to purchase order details, quote and sales or service management input.
  • Handles product and order inquiries via phone and email with internal and external customers to provide direction or solution.
  • Monitors Back Orders and manages updates in system and communication updates to customers and internal staff on a regular basis.
  • Validate accuracy of sales orders. Provide guidance to resolve errors or escalate to Senior Staff or Manager for resolution of errors.  
  • Collaborates with internal and regional teams drive on time fulfillment of orders and resolutions of issues to meet or exceed customer expectations.
  • Reads/Analyze Reports in support of order fulfillment.
  • Performs other duties as assigned.

What you will bring:

  • B.S. preferred.
  • 5+ years of customer support experience required.
  • Requires knowledge of ERP and SFDC business systems.
  • Strong written and verbal communication skills, very detail oriented.
  • Strong interpersonal skills.
  • Demonstrated ability to solve problems and work effectively in a team environment.
  • Knowledge of Microsoft Word, Excel and Outlook required.
Apply now Back to Careers

Pleasanton, CA

10x Genomics
7068 Koll Center Parkway,
Suite 401
Pleasanton, CA 94566
+1 925 401 7300
+1 800 709 1208

San Francisco, CA

10x Genomics
160 Spear St.,
Suite 1130
San Francisco, CA 94105
+1 925 401 7300
+1 800 709 1208

Leiden, The Netherlands

10x Genomics B.V.
Crown Business Center Key Point II,
Schipholweg 103,
2316 XC Leiden,
The Netherlands

Stockholm, Sweden

Spatial Transcriptomics,
Part of 10x Genomics, Inc
Södra Fiskartorpsvägen 15C,
114 33 Stockholm,
Sweden

Singapore

10x Genomics Pte Ltd
Science Park 2,
20 Science Park Road,
#02-32A/33 Teletech Park,
Singapore 117674

Shanghai, China

10x Genomics (Shanghai) Co., Ltd
2421, Cloud 9 International Plaza,
No 1018 Changning Road,
Shanghai, 200042 China

We’re here to help.

X