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Customer Service Specialist – EMEA

Location: EMEA

Interfaces with and supports internal and external customers and distributors managing order entry and fulfillment.  Builds strong relationships with customers and serves as a liaison between customers and cross-functional groups across the company.  Contributes to the company’s ability to meet sales goals and revenue targets.  

Key Responsibilities

  • Standard sales order creation and maintenance - Interprets requirements of purchase order details, quotes, and sales or customer inputs to create and maintain sales orders in ERP system in accordance with contract guidelines and 10X policies and procedures.
  • Creates and manages products returns in ERP system and updates SFDC. Coordinates with logistics and field team for pickup or RMA of instruments and provides information/updates to customers and internal teams as needed.
  • Handles product and order inquiries via phone and email with internal and external customers to provide direction or solution.
  • Monitors Back Orders and manages updates in system and communication updates to customers and internal staff on a regular basis.
  • Collaborates with internal and regional teams drive on time fulfillment of orders and resolutions of issues to meet or exceed customer expectations.
  • Reads/Analyze Reports in support of order fulfillment.
  • Provides Contracts administrative support.
  • Performs other duties as assigned.

Required Skills and Background

  • B. S. in life science, chemistry or business required.
  • 2+ years of customer support experience required.
  • Strong written and verbal communication skills, very detail oriented.
  • Strong interpersonal skills.
  • Demonstrated ability to solve problems and work effectively in a team environment.
  • Requires knowledge of ERP and SFDC business systems.
  • Ability to read and analyze reports and data.
  • Knowledge of Microsoft Word, Excel and Outlook required.

Desired Skills and Background  

  • Multiple languages a plus
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Pleasanton, CA

10x Genomics, Inc.
7068 Koll Center Parkway,
Suite 401
Pleasanton, CA 94566
+1 925 401 7300
+1 800 709 1208

San Francisco, CA

10x Genomics, Inc.
160 Spear Street,
Suite 1130
San Francisco, CA 94105
+1 925 401 7300
+1 800 709 1208

UK, Ireland & Iceland

+44 (0) 7940 434419
justin.cooper@10xgenomics.com

France

+33 (0) 6 37 82 81 40
mickael.ploquin@10xgenomics.com

Austria & Germany

+49 (0) 711 48 96 9090
thorsten.lemker@10xgenomics.com

Sweden, Norway, Finland & Denmark

+46 (0) 735 05 35 06
steve.glavas@10xgenomics.com

Switzerland, & Germany

+41 (0) 79 431 5364
rudi.schlaefli@10xgenomics.com

Italy, Spain & Portugal

+39 (0) 345 3504907
chiara.reggio@10xgenomics.com

Belgium, the Netherlands & Luxembourg

+31 (0) 6 38 70 18 28
guido.vandeworp@10xgenomics.com