Join our team

IT Support Engineer

Location: Pleasanton Headquarters

10x Genomics is a Bay Area start-up developing new technologies for breakthrough next generation sequencing applications.  Our multi-disciplinary team in microfluidics, biochemistry, mechanical engineering, computational biology, and software has a proven track record of delivering successful commercial products built on deep technological innovation.  Information technology is a vital and integral part of our success.  At 10x Genomics, IT not only provides a secure, stable, and scalable infrastructure for R&D, manufacturing, and business operations, it serves as a catalyst for innovation and productivity.

We are looking for an IT Support Engineer with superb knowledge of Windows and macOS and extensive experience and skills in end-user support to join our IT Team.  The Engineer must be highly organized, possess excellent communication and customer service skills, enjoy working with end-users daily, and have the ability to operate efficiently in a fast-paced environment.

Key Responsibilities

  • Configure, deploy, and support desktops, laptops, and other end-user devices.
  • Manage user accounts, security groups, mailing lists, and application access according to SOPs.
  • Manage service desk, troubleshoot and resolve issues in a thorough, timely, and professional manner.
  • Maintain detailed build documentation and change records.
  • Support and maintain audio/visual and VoIP software and devices.
  • Install and configure anti-virus, encryption, and other desktop security software.
  • Maintain detailed hardware and software inventory.
  • Off-hour support may be required on occasions.

Desired Skills and Background

  • Bachelor’s degree in IT-related field or equivalent work experience.
  • 5+ years of experience configuring and supporting Microsoft Windows 7 & 10 and macOS 10.8+.
  • Experience in managing user accounts, security groups, and group policies in Active Directory. Experience with Mac management using Centrify a plus.
  • Experience with endpoint protection software and backup software.
  • Experience in configuring and troubleshooting collaboration and productivity software including Gmail, GSSMO, Microsoft Office, Adobe Acrobat, and Outlook.
  • Solid understanding of basic networking and security concepts such as DNS, DHCP, SSL, VPN, and encryption.
  • Experience in administering Windows file server permissions and print server.
  • Experience with supporting VoIP and audio/visual systems.
  • Must be detail oriented, organized, and able to multi-task, with a commitment to complete projects and tasks in a responsive, accurate, and timely manner.
  • Strong desire to learn and implement new technologies.
  • Excellent written and verbal communication skills.  Ability to clearly explain IT concepts to both technical and non-technical users.
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Pleasanton, CA

10x Genomics, Inc.
7068 Koll Center Parkway,
Suite 401
Pleasanton, CA 94566
+1 925 401 7300
+1 800 709 1208

San Francisco, CA

10x Genomics, Inc.
160 Spear Street,
Suite 1130
San Francisco, CA 94105
+1 925 401 7300
+1 800 709 1208

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