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Technical Training Specialist

Location: Pleasanton, CA

10x Genomics is building tools for scientific discovery that reveal and address the true complexities of biology and disease. Through a combination of novel microfluidics, chemistry and bioinformatics, our award-winning Chromium™ System is enabling researchers around the world to more fully understand the fundamentals of biology at unprecedented resolution and scale. Learn more at 10xGenomics.com.

 

 #GOEXPONENTIAL

 

Fueled by equal parts scientific vision and determined passion, we are delivering unprecedented innovation to short-read sequencing technologies and transforming how genomic information is accessed. You will feel the 10x difference the moment you enter our offices and labs. There’s a dynamic energy here, and we’re looking for the best of the best to be a part of it. We are seeking talented professionals excited to build new technology that advances scientific research while growing their career within a dynamic, supportive environment.

 

Technical Training Specialist

Location: Pleasanton, CA

 

At 10x Genomics we innovate constantly, empowering our customers to discover new biology at a previously unimagined scale. Our portfolio and team are growing rapidly, and we have a need to teach our customer-facing scientists a great breadth and depth of material to enable them to help our customers succeed.

 

As an in-house Technical Training Specialist you will be primarily responsible for delivering technical training on 10x Genomics products to our in-house and field-based technical support staff in laboratory, web-based and classroom settings. Additionally, you will work closely with the Technical Training Manager to help develop and continuously enhance the training content and methods to extend the value and effectiveness of our training processes.

 

Key Responsibilities

  • Assist in developing training content for both classroom and online delivery. Content will cover existing, as well as newly launching or updated, products
  • Assist in developing training methods and techniques to be used by the entire training team, incorporating strategies for maximizing adult learning
  • Deliver live classroom and online training sessions
  • Coordinate the logistics of live training sessions and the administration of on-demand online content
  • Organize and maintain training content for distribution though the Support website and Learning Management System
  • Develop and implement training feedback and evaluation strategies to identify areas for continual improvement and optimization
  • Engage with departments across our organization, including technical support, product development, sales and marketing, as needed to compile information needed for training materials
  • Actively expand your own understanding of 10x Genomics’ products and the needs of the support teams, to serve as a subject matter expert for training attendees

 

Required Competencies and Background

  • Technical expertise in molecular biology, biochemistry, genetics/genomics or chemistry is required. Ph.D. or equivalent experience preferred; BA/BS with 5 years of experience, MS with 3 years of experience considered
  • Teaching experience is required; involvement in executing training programs is desirable
  • Outstanding communication, presentation and training skills are essential
  • Direct experience with cell handling, single cell analysis tools, Illumina library preparation, and NGS data analysis highly desirable
  • Customer-facing technical support experience is desirable
  • Familiarity with video production and editing software is desirable
  • Familiarity with Bridge learning management system, or similar, is desirable
  • Training certification a plus
  • Willing to travel domestically and internationally up to 10%

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

 

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Pleasanton, CA

10x Genomics, Inc.
7068 Koll Center Parkway,
Suite 401
Pleasanton, CA 94566
+1 925 401 7300
+1 800 709 1208

San Francisco, CA

10x Genomics, Inc.
160 Spear Street,
Suite 1130
San Francisco, CA 94105
+1 925 401 7300
+1 800 709 1208

Leiden, The Netherlands

10x Genomics, Inc.
Crown Business Center Key Point II, Office Space,
Unit F-07 & F-08
Schipholweg 103
2316 XC Leiden
The Netherlands
+31 (20) 888 6622

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