Careers

Join Our Team

IT Support Engineer (Singapore)

Location: Singapore

10x Genomics is building tools for scientific discovery that reveal and address the true complexities of biology and disease. Through a combination of novel microfluidics, chemistry and bioinformatics, our award-winning Chromium™ System is enabling researchers around the world to more fully understand the fundamentals of biology at unprecedented resolution and scale. Learn more at 10xGenomics.com.
#GOEXPONENTIAL

Fueled by equal parts scientific vision and determined passion, we are delivering unprecedented innovation to short-read sequencing technologies and transforming how genomic information is accessed. You will feel the 10x difference the moment you enter our offices and labs. There’s a dynamic energy here, and we’re looking for the best of the best to be a part of it. We are seeking talented professionals excited to build new technology that advances scientific research while growing their career within a dynamic, supportive environment.

IT Support Engineer (Singapore)

Information technology is a vital and integral part of our success. At 10x, IT not only provides secure, stable, and scalable infrastructure and services for the business, it serves as a catalyst for innovation and productivity. We are looking for a Singapore-based IT Support Engineer with superb knowledge of Windows and macOS and extensive experience and skills in end-user support to join our global IT Team. The Engineer must be highly organized, possess excellent communication and customer service skills, enjoy working with end-users daily, and have the ability to operate efficiently in a fast-paced environment.


Key Responsibilities
• Configure, deploy, and support desktops, laptops, and other end-user devices.
• Manage user accounts, security groups, mailing lists, and application access according to SOPs.
• Handle service requests, troubleshoot and resolve issues in a thorough, timely, and professional manner.
• Assist in the testing and deployment of new technologies.
• Maintain detailed documentation, change records, and inventory.
• Support and maintain audio/visual and VoIP software and devices.
• Off-hour support may be required on occasions.


Required Skills and Background
• Bachelor’s degree in IT-related field or equivalent work experience.
• 5+ years of experience configuring and supporting Microsoft Windows 7 & 10 and macOS 10.12+.
• Experience with Mobile Device Management technologies.
• Experience in managing user accounts, security groups, and group policies in Active Directory.
• Experience with endpoint protection and backup software.
• Experience in configuring and troubleshooting collaboration and productivity software including Gmail, GSSMO, Microsoft Office, Adobe Acrobat, and Outlook.
• Solid understanding of basic networking and security concepts such as DNS, DHCP, SSL, VPN, and encryption.
• Experience with supporting VoIP and audio/visual systems.
• Must be detail oriented, organized, and able to multi-task, with a commitment to resolve issues and complete projects and tasks in a responsive, accurate, and timely manner.
• Strong desire to learn and implement new technologies.
• Excellent written and verbal communication skills. Ability to clearly explain IT concepts to both technical and non-technical users.

Desired Skills and Background
• Strong understanding of NTFS permissions and experience in administering Windows file server and print server.
• Experience with Jamf and MobileIron.
• Singapore Citizen/PR highly preferred.


#LI-TW1

Apply now Back to Careers

加利福尼亚州 普莱森顿

10x Genomics
7068 Koll Center Parkway,
Suite 401
Pleasanton, CA 94566
+1 925 401 7300
+1 800 709 1208

加利福尼亚州 旧金山

10x Genomics
160 Spear St.,
Suite 1130
San Francisco, CA 94105
+1 925 401 7300
+1 800 709 1208

荷兰 莱顿

10x Genomics B.V.
Crown Business Center Key Point II,
Schipholweg 103,
2316 XC Leiden,
The Netherlands
+31 (20) 888 6622

瑞典 斯德哥尔摩

Spatial Transcriptomics,
Part of 10x Genomics, Inc
Södra Fiskartorpsvägen 15C,
114 33 Stockholm,
Sweden

新加坡

10x Genomics Pte Ltd
Science Park 2,
20 Science Park Road,
#02-32A/33 Teletech Park,
Singapore 117674

中国 上海

10x Genomics(上海)有限公司
中国上海长宁区长宁路1018号龙之梦大厦2421室,邮编200042