Join Our Team

Technical Support, APAC

Location: Singapore

As an in-house Support Scientist based at our Singapore office you will be at the center of innovation that builds and maintains an optimal Customer Experience. As a key member of the Support Team you will assist in the development and continuous improvement of commercial processes to ensure that 10x Customers are supported beyond their expectations.


Key Responsibilities
• Work within the Contact Center to provide direct application support (product information, troubleshooting, complaint handling) to our Customers, Distributors, and Field Applications Team.
• Log, track, manage and report on Customer issues using Zendesk and Salesforce databases.
• Receive and manage Support inquiries through omni-channel support platform (phone, email, chat, text)
• Work within the Escalation Process to get solutions from partners in R&D, Product Management, Manufacturing, Engineering as needed
• Participate in Support-related projects to develop and maintain databases, report on trends and quality
• Be the Voice of the Customer. Distill, quantify and actively represent Customer feedback to internal teams. Use your “Customer Perspective” to advocate for the User Experience.


Required Skills and Background
• BA/BS with 2-5 years of experience, MS with 0-2 years of experience, PhD with experience in Molecular Biology or Genetics considered
• Outstanding written, verbal communication and interpersonal skills
• Skills and experience with project management, life science tools and genomics technology is strongly preferred
• Proficiency with MS Office, Google Suite (Mail, Calendar), Concur, Confluence, JIRA, Salesforce


Desired Skills and Background
• Customer Support experience preferred.
• Cell culture, cell sorting, single cell PCR or RNAseq experience desirable
• Willing to travel up to 10%
• Salesforce and Zendesk experience highly desirable



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10x Genomics
7068 Koll Center Parkway,
Suite 401
Pleasanton, CA 94566
+1 925 401 7300
+1 800 709 1208


10x Genomics
160 Spear St.,
Suite 1130
San Francisco, CA 94105
+1 925 401 7300
+1 800 709 1208


10x Genomics B.V.
Crown Business Center Key Point II,
Schipholweg 103,
2316 XC Leiden,
The Netherlands
+31 (20) 888 6622


Spatial Transcriptomics,
Part of 10x Genomics, Inc
Södra Fiskartorpsvägen 15C,
114 33 Stockholm,


10x Genomics Pte Ltd
Science Park 2,
20 Science Park Road,
#02-32A/33 Teletech Park,
Singapore 117674


10x Genomics (Shanghai) Co., Ltd
2421, Cloud 9 International Plaza,
No 1018 Changning Road,
Shanghai, 200042 China