A message to our customers and the scientific community
As your trusted partner, we value your well-being and understand that the scientific community is impacted by the novel coronavirus (COVID-19) outbreak. That is why we are committed to providing consistent and timely support, so your important work is not interrupted.
For more information and support resources on the application of 10x Genomics solutions in COVID-19 and related infectious disease research, visit our COVID-19 resources page:
Supply Chain and Manufacturing Operations
As a scientist-founded and led company, we appreciate the potential disruption that the expanding COVID-19 pandemic will have on our customers. We are also aware that our products can be instrumental in understanding the nature of the disease. To that end, we have acted to secure our supply chain and maintain operations while protecting our employees. We have accelerated inventory buildup and have been working with our suppliers to ensure availability of raw materials to bolster those inventory levels.
Nothing about the current situation can be called “business as usual,” but we are confident that we will be able to maintain the supply of products and support in these challenging times.
Nothing is more important to us than the health and safety of our employees and customers. 10x Genomics is closely monitoring guidance from the WHO, the CDC, and local health departments regarding COVID-19 cases. As laboratories reopen at a different pace across the world we will assess each situation in a timely manner and respond accordingly.
In response to the immediate reopening of laboratories, 10x Genomics will:
- Primarily use virtual alternatives for sales meetings, seminars, and product training
- Increase precautions for the safety of 10x Genomics employees by providing appropropriate PPE when onsite activities are required and when PPE is procured
- Comply with each Institution’s policy on vendor visits
- Continue responsive, high quality technical support through email and virtual methods as required
10x Genomics recently announced a safe workplace reentry program that takes a comprehensive approach to COVID-19 testing, digital employee symptom screening, and seamless access to remote and in-person care for its employees. Read more here.
Science will play a pivotal role in our understanding of the coronavirus outbreak. We are currently supporting this research, as our solutions are being used to understand cellular and molecular dynamics of infection, as well as in antibody discovery and antigen specificity applications.
We appreciate that breakthroughs in science are fueled by scientific collaboration, as well as the community’s ability to take on challenges.
We are here to help. Please reach out to us if you require additional details or have questions.