A message to our customers and the scientific community
As your trusted partner, we value your well-being and understand that the scientific community is impacted by the novel coronavirus (COVID-19) outbreak. That is why we are committed to providing consistent and timely support, so your important work is not interrupted.
For more information and support resources on how 10x Genomics’ solutions have been applied to COVID-19 and related infectious disease research, visit our COVID-19 resources page:COVID-19 Resources
Supply Chain and Manufacturing Operations
As a scientist founded and led company, we appreciate the potential disruption that the expanding COVID-19 pandemic will have on our customers. We are also clearly aware that our products are instrumental in understanding the nature of the disease. To that end, we have acted to secure our supply chain and maintain operations while protecting our employees. We have accelerated inventory buildup and have been working with our suppliers to ensure availability of raw materials and have built up those inventory levels.
Nothing about the current situation can be called “business as usual,” but we are confident that we will be able to maintain the supply of products and support in these challenging times.
10x Genomics is closely monitoring guidance from the WHO, the CDC, and local health departments regarding COVID-19 cases, and responding quickly as the situation evolves. In response to this guidance, 10x Genomics will:
- Establish virtual alternatives for sales meetings and seminars
- Continue responsive, high quality technical support through email and virtual methods as required
- Comply with each Institution’s policy on vendor visits
- Increase precautions for the safety of attendees for in-person events
Science will play a pivotal role in our understanding of the coronavirus outbreak. We are currently supporting this research, as our solutions are being used to understand cellular and molecular dynamics of infection, as well as in antibody discovery and antigen specificity applications.
We appreciate that breakthroughs in science are fueled by scientific collaboration, as well as the community’s ability to take on challenges.
We are here to help. Please reach out to us if you require additional details or have questions.